Perform batch/job operations, including monitoring and execution of tasks.
Work third shift, including one weekend per month.
Monitor and report job statuses (long-running jobs, failures, abends) in Tivoli Workload Scheduler (TWS) for all supported zones.
Oversee job streams and flows, reporting errors or late completions to support teams.
Monitor Mainframe connectivity and make necessary adjustments.
Create, execute, and modify jobs and schedules in TWS and RunMyJobs (RMJ).
Collaborate with teams and vendors to ensure accurate scheduling, monitoring, and reporting of workflows.
Track support queues in ServiceNow and Jira, maintaining KPIs (incidents, requests, and change tasks).
Work closely with teams in South America, North America, and India.

Experience with batch/job operations.
Proficiency in tools such as TWS (Tivoli Workload Scheduler), RMJ (RunMyJobs), Jira, and ServiceNow.
Intermediate English proficiency, able to participate in meetings and communicate via Teams.
Rotating schedule with weekend shifts.

Operations Analyst

Key skills