Collateral Specialist II – Document Administration

Role Overview

• Responsible for receiving, cataloging, and shipping requested collateral and/or servicing documentation or full physical files to 3rd party firms, 3rd party document custodians, and/or 3rd party vendors
• Communicates heavily with vendors, custodians, and servicing and originations partners to facilitate all collateral requests in a timely manner
• Ensure requested documentation is accurately completed within specific task SLAs
• Request collateral files from investor designated document custodians to ensure that all needed documentation is obtained (within specific SLAs) to efficiently process Loss Mitigation, Bankruptcy, and Foreclosure proceedings
• Identify and cure collateral exceptions for delivery, sales, and certifications
• Address inquiries from vendors, investors, Portfolio Managers, etc. professionally and in a timely fashion
• Review daily task queue and exception reports to ensure completion of assigned duties within specific SLAs
• Update and annotate all actions/follow-ups processed on loans in all appropriate systems
• Prepare required reporting – management, investor, vendor, etc.
• Update Mortgage Electronic Records System, Inc. (MERS) database to ensure adequate reporting of changes in mortgage servicing rights and beneficial ownership interests in loans serviced by SMS
• Update and maintain real-time inventory of received physical collateral and servicing files
• Update and maintain real-time inventory of images of documents contained within the physical collateral and servicing files received
• Identify, process, catalog/inventory and prepare shipments of any requested documents (Assignments of Mortgage, Allonges, Lost Note Affidavits, Lost Mortgage Affidavits, etc.) or full collateral/servicing files for loans serviced by Shellpoint Mortgage Servicing with various levels of complexity
• Ensure requested collateral files and/or specific documents are accurately processed within the inventory system within predefined SLAs
• Review and process exception reporting at various stages of the inventory and check-in/check-out process
• Complete monthly inventory audits with custodians, file centers, and the onsite file room
• Perform related duties as assigned by supervisor
• *These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely.

Requirements

• High school diploma or equivalent, required
• Associates or bachelor’s degree preferred
• 2-4 years’ experience in Document Administration or Mortgage Servicing or similar field
• Prior year performance evaluation of 3.3 or better (Internal candidates only)
• Direct Supervisor recommendation (Internal candidates only)
• Intermediate understanding of mortgage servicing and originations – Post Closing, Loss Mitigation, Bankruptcy, Foreclosure, and REO (Real Estate Owned)
• Intermediate knowledge of all servicing systems, image repositories, MERS, collateral tracking systems, custodial systems, and vendor systems
• Basic knowledge of abstracting land records
• Intermediate knowledge of investor requirements for perfected collateral for delivery, sales, and certifications
• Intermediate knowledge of Foreclosure and Bankruptcy requirements for perfected collateral
• Ability to handle confidential material in a professional, ethical manner
• Strong interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Professional communication skills – written & verbal
• Strong time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards
• Proficient knowledge of MS Office: Word, Excel & Outlook
• Ability to merge, summarize and present data using excel functions such as pivot tables and formulas
• Research & analytical skills to comprehend applicable state laws.

Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program
• dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)