Own the requirements for each onboarding in your portfolio — know what “done” looks like and track every open item against it
Coordinate across the internal teams who supply pieces of each implementation, holding them accountable for deliverables on time
Request, arrange, validate, and prepare onboarding files to ensure timely, accurate delivery
Track status across multiple concurrent onboardings and surface what’s outstanding, stuck, or at risk before it becomes a problem
Flag risks early to your manager with the context needed to act — and propose a path forward, not just the problem
Liaise between department stakeholders to keep everyone aligned on project status
Support customer-facing communication on assigned accounts, growing into direct ownership as you build trust and judgment
Spot friction in how onboardings run and bring observations forward to help improve the process

2+ years in software operations, implementation support, project coordination, or a similar multi-stakeholder coordination role
Comfortable holding many threads at once — you can coordinate several workstreams that each depend on other people without losing track of any
Process and structure-driven, with a real method for tracking dependencies and making sure nothing slips
Meticulously organized with excellent written communication skills
Coachable and self-aware — you take direction well, learn why the system works, and bring your own perspective once you have the context
Proactive and self-motivated, you’re a beacon of positivity and enthusiasm
High aptitude and willingness to continually learn new technologies
Adaptable to ever-evolving processes, with strong personal initiative to execute
Comfortable supporting US and EMEA times
Travel to our mandatory quarterly business reviews (QBRs) 4X per year and additional travel as needed

Implementation Specialist

Key skills