Outpatient Care Technician – Pediatrics

Role Overview

• Assists Physician, APP with patient care, patient flow, intake, vital signs, procedures, and administrative tasks.
• Greets patients/family. Schedule patient appointments and tests in an efficient and timely manner.
• Answers the telephone promptly. Takes an accurate message when needed and delivers to the appropriate individual. Demonstrate appropriate etiquette.
• Schedules appointments accurately and appropriately according to departmental guidelines
• Schedules and enters diagnostic tests and procedures into order management system, following all appropriate workflows.
• Obtains, verifies, and updates patient information including demographics, insurance, HIPAA forms and financial waivers.
• Prepares the examination room. Escorts patient into the room. Cleans examination room when exam is complete.
• Ensures proper preparation for patient visit. Prepares pertinent information needed for patient visit.
• Communicates & provides care consistent with the age, cultural, spiritual, and developmental needs of the patient.
• Collects lab specimens according to departmental guidelines. Accurately labels specimens.
• Accurately completes any/all necessary forms for the patients.
• Obtains vital signs: BP, temp, pulse, height & weight accurately and completely as required. Documents appropriately in EHR.
• Works cooperatively with Patient Service Representative (PSR) and other clinical staff to ensure timely pre-authorizations.
• Appropriately reviews and reconciles medication list in EHR.
• Accurately documents allergies in EHR.
• Employs appropriate and timely use of tasking in EHR.
• Confirms future appointments as needed.
• Communicates with the Office Supervisor / Manager appropriately and promptly.
• Consistently and accurately stocks examination rooms with all necessary supplies. Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment, or services.
• Maintains proficiency with department specific equipment, troubleshoots and reports malfunctions promptly.
• Appropriately adheres to universal safety precautions when disposing of medical waste.
• Demonstrates flexibility with various work schedules.
• Recognizes and performs duties which need to be performed although not directly assigned.

Requirements

• High School Diploma/GED
• A background in the medical field preferred but not required
• Must obtain BLS within 60 days of hire
• Excellent customer service skills
• Ability to be a team player
• Ability to perform well in difficult situations
• Ability to communicate in English, both orally and in writing
• Ability to organize and perform multiple tasks in a timely manner
• Basic proficiency in computer use
• Knowledge of medical office and terminology is preferred
• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred
• Experience with Standard Office Technology in a Window based environment preferred

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan