Manage Netrix and its customers' IT infrastructure (on-prem/hosted and cloud environments)
Action Incidents and Service Requests tied to the administration, management, and troubleshooting of Windows Servers
Troubleshooting and configuration of Active Directory, DNS/DHCP, File and Print Services
Monitor, manage and troubleshoot backup jobs and restore requests across supported platforms and assist in Disaster Recovery processes and procedures
Perform routine updates and upgrades on servers
Provide guidance and serve as an escalation point for TOC/NOC, Service Desk and Systems Teams for both Netrix and customer environments
Work collaboratively with other team members to provide a high level of customer service and meet departmental KPIs
Document configurations, procedures, and best practices; maintain accurate technical documentation
Participate in client onboarding, delivery, and internal continuous improvement initiatives
Follow documented Change and Problem Management processes for Netrix and its customers
Continually works toward the development of their technical skill set(s) to better serve the Netrix Global organization and its clients

Bachelor’s degree in information technology or related field, or equivalent experience
3-5 years of hands-on experience in IT infrastructure support and management of core technology stack of Windows Servers, Virtualization (VMware, Hyper-V) and Backup
3-5 Years of Hands-on experience in Microsoft Azure and M365
Hands-on experience and Advanced Skills in troubleshooting and management of Server and Virtualization Environments (VMware/Hyper-V)
Strong Knowledge in Windows Server and AD/DNS/DHCP, File and Print Role Services
Hands-on experience with troubleshooting backup-related issues and restore operations
Familiarity with SAN and experience working on Dell EqualLogic/NetApp/Nimble or Similar is a plus
Familiarity with Veeam, Datto, Avepoint Backup Technologies
Familiarity with enterprise monitoring and management tools
Experience working in a Managed Service Provider (MSP) environment is a plus
Excellent verbal and written communication skills in English
Strong problem-solving and analytical thinking skills
Self-motivated with the ability to prioritize tasks and manage time effectively
Exceptional customer service and client communication
Ability to work independently or collaboratively within a team
Consistent follow-up and attention to detail on open tasks and tickets
Ability to work remotely with minimal distractions and a reliable internet connection

Cloud Engineer – Microsoft Azure, M365

Key skills