Partner with customers to analyze and improve business processes.
Ensure alignment with organizational objectives and ServiceNow best practices.
Elicit and document business requirements.
Advise on solution approaches and support delivery cycles.
Manage and facilitate client workshops to define as-is and to-be processes.
Communicate effectively with stakeholders at all levels.
Work closely with the Project Manager to ensure timely delivery within budget.
Develop relevant documentation for Agile and Waterfall engagements.
Ensure user stories have clear acceptance criteria for development and testing activities.
Act as a bridge between business and technical teams to resolve challenges.

5+ years of experience in IT and servicenow business process analysis and optimization.
BA/BS Degree in IT, IS or business-related field or equivalent professional experience
Strong analytical and business process optimization skills
Expertise in process modeling, requirements analysis, and functional documentation
Excellent written and verbal communication skills, with strong workshop facilitation and presentation abilities
Strong stakeholder management and relationship-building skills
Ability to translate business needs into scalable ServiceNow solutions aligned with platform best practices
Solid understanding of ServiceNow platform capabilities and solution design principles.

Business and Management Consultant

Key skills