Support onboarding and activation of SBS customers by ensuring seamless integration of Amazon and Walmart accounts, establishing a strong foundation for long-term success.
Partner with Customer Success Managers to translate customer goals into structured campaign strategies, aligning to KPIs such as revenue growth, efficiency (ACOS/ROAS), and market share expansion.
Assist in rebuilding and optimizing campaign structures within the platform, ensuring alignment with best practices and long-term scalability.
Act as a key operational and analytical partner—monitoring performance, identifying trends, and surfacing actionable insights that drive measurable outcomes.
Deliver performance reporting and insights through dashboards and recurring business reviews, clearly connecting platform activity to customer results.
Support customer-facing conversations by reinforcing strategic recommendations, product adoption, and value realization.
Collaborate cross-functionally with Ad Operations, Product, and Finance to ensure executional excellence.

2–4 years of experience in customer success, account management, or digital advertising, ideally within eCommerce or ad tech.
Foundational understanding of Amazon and Walmart advertising ecosystems, including campaign structure, keyword targeting, and performance metrics.
Strong analytical instincts—you’re comfortable interpreting performance data and translating it into clear, actionable recommendations.
Highly organized and capable of managing multiple priorities across a portfolio of customers in a fast-paced, performance-driven environment.
Clear and confident communicator, able to engage with both internal stakeholders and customer teams with credibility..
Motivated to grow into a fully strategic, customer-facing role with direct responsibility for retention, expansion, and long-term partnership success.

Associate Customer Success Manager

Key skills