About this role

Fully own your book of business consisting of 12-18 accounts totaling $2-5M ARR.
Build and nurture strong relationships within your book to help your accounts get as much value out of our products as possible.
Provide advanced product-level technical expertise, leading customer onboarding and resolving intricate technical challenges.
Build and act on account plans that move the customers forward through each lifecycle stage from adoption to expansion.
Organize and lead value-focused executive business reviews (EBR) with each customer at least once per year.
Communicate frequently with customers about new features and find opportunities for expansion.

5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments; cybersecurity or identity management experience is a big plus.
5+ years of hands-on work in SQL or writing code, including custom API-based integrations
Ability to quickly understand product and subject area questions, suggest technical solutions, and participate in open ended discussions.
Ability to proactively manage your accounts and drive successful outcomes.
Strong collaboration skills when working with Engineering, Product, Support, and Sales teams.

Senior Technical Customer Success Manager

Key skills