Managing day-to-day communication with airline partners, handling inbound airline requests (including NDC updates, distribution changes, and operational queries), and ensuring they continue to progress.
Maintaining and building reporting across airline performance metrics, tracking supplier commercial frameworks (including commissions and incentives), and helping the team stay informed.
Coordinating with internal teams to ensure airline requirements are understood, progressed, and aligned across multiple workstreams.
Supporting pipeline management by maintaining visibility on prospective airlines and ongoing conversations to keep work moving forward.
Building and improving internal documentation, trackers, and processes across airline partnerships to help the team scale.

Previous experience in account management, partnerships, or commercial operations.
Ability to operate independently and follow through on tasks, while knowing when to escalate.
Experience in the travel industry, particularly airlines or distribution, with familiarity with GDS, NDC or airline commercial models (Nice to have).
Comfort working with data and reporting, with the ability to interpret performance and spot trends. Exposure to tools like SQL, Metabase, or similar analytics platforms is a plus.
Strong organisational skills and attention to detail, with a proactive mindset and the ability to bring structure to complex, fast-moving environments.
Clear and confident communication skills, with the ability to act as the connective layer between external partners and internal stakeholders, translating conversations into clear actions.

Duffel Travel Allowance: We subsidise your wanderlust.
Work From Anywhere (60 days): Your office, your rules.
Sabbaticals: Long-term loyalty, long-term breaks.
Flexible Bank Holidays: Swap holidays to suit your schedule.
Study Days: Get paid to learn.
Volunteering Day: One day a year to save the world.
Electric Car & Cycle Schemes: Eco-friendly rides, tax-free prices.
Family Leave (maternity, paternity and adoption): Big support for life's biggest moments, 26 weeks fully paid.
Pensions & Loans: Future-proofing and interest-free commuting.
Eye Tests: Keeping your vision (and your style) sharp.

Airlines Operations Executive

Key skills