Mission Critical Project Manager II

Role Overview

• Plan, initiate, and manage service projects from kickoff through final closeout.
• Define project scope, objectives, milestones, deliverables, resource requirements, and execution strategies.
• Develop and maintain project schedules that align with customer requirements, maintenance windows, and operational constraints.
• Lead project execution while ensuring work progresses within approved schedules, budgets, and quality expectations.
• Identify project risks, obstacles, and resource constraints and implement corrective actions to mitigate impact.
• Coordinate project startup meetings, internal planning sessions, and customer progress reviews.
• Ensure project documentation remains current and accurately reflects project status and commitments.
• Coordinate service and/or construction projects within live operational or under construction data center environments where uptime and reliability are critical.
• Support customer change-management processes, maintenance activities, equipment upgrades, retrofits, corrective maintenance, commissioning, and emergency service projects.
• Ensure all work is planned and executed in accordance with approved MOPs, SOPs, Commissioning scripts, permits, customer requirements, and site-specific operational procedures.
• Facilitate outage planning and coordination with customers, service managers, technicians, and operational stakeholders.
• Maintain awareness of electrical and mechanical system redundancy configurations, equipment dependencies, and operational risk during project execution.
• Coordinate project activities to minimize customer impact and maintain safe operational conditions.
• Serve as the primary customer-facing representative for assigned projects.
• Establish and maintain strong relationships with customer stakeholders and site operations teams.
• Lead customer progress meetings, project reviews, outage planning discussions, and execution updates.
• Provide timely communication regarding project status, risks, schedule impacts, material lead times, and change requests.
• Address customer concerns professionally and work collaboratively toward successful resolutions.
• Own project financial performance from project award through final invoicing.
• Develop and maintain project budgets, forecasts, cost-to-complete projections, and profitability analyses.
• Monitor labor productivity, material expenditures, subcontractor costs, and overall project performance.
• Review project financial metrics and identify opportunities to improve operational efficiency and profitability.
• Participate in Work-In-Progress reviews, backlog reviews, billing reviews, and forecasting activities.
• Manage project cash flow and support timely invoicing and collections activities.
• Escalate financial risks and develop recovery plans when required.
• Identify, document, price, track, and negotiate change orders.
• Ensure customer approval is obtained prior to execution of out-of-scope work whenever possible.
• Monitor project scope and proactively manage scope changes to protect project profitability.
• Coordinate with operations, estimating, procurement, and accounting teams regarding project modifications.
• Coordinate procurement activities to support successful project execution.
• Manage material purchasing, lead-time tracking, vendor communication, and delivery schedules.
• Expedite critical materials and equipment as necessary to support customer schedules.
• Work with vendors, suppliers, and subcontractors to ensure quality, performance, and timely delivery.
• Coordinate purchase orders and ensure procurement activities remain aligned with project budgets.
• Coordinate internal resources including service technicians, field leadership, subcontractors, vendors, and support personnel.
• Work closely with Service Managers to align manpower, schedules, and project priorities.
• Support workforce planning activities by identifying future labor and resource requirements.
• Maintain visibility into project staffing needs and communicate anticipated changes proactively.
• Promote a culture of safety, professionalism, and operational excellence.
• Participate in project risk assessments and develop mitigation plans.
• Ensure compliance with company safety standards, customer safety requirements, OSHA regulations, and applicable procedures.
• Verify quality expectations are communicated and achieved throughout project execution.
• Support incident investigations, corrective actions, and continuous improvement initiatives when required.
• Encourage procedural compliance and documentation accuracy.
• Prepare project status reports, executive summaries, customer updates, and closeout documentation.
• Maintain accurate project records, schedules, financial reports, procurement logs, and change order documentation.
• Coordinate project turnover, final customer acceptance, warranty requirements, and project closeout activities.
• Capture lessons learned and support continuous improvement efforts across the Critical Environments organization.
• Assist in developing and standardizing project management tools, procedures, and reporting methodologies.

Requirements

• Minimum 5 years of project management experience supporting service operations, mechanical construction, HVAC, electrical systems, industrial facilities, mission-critical environments, or related technical industries.
• Proven experience managing multiple projects simultaneously.
• Demonstrated understanding of project planning, budget management, forecasting, procurement, scheduling, and risk management.
• Strong customer relationship management and communication skills.
• Ability to operate effectively in fast-paced environments with competing priorities.
• Proficiency with Microsoft Office Suite, ERP systems, project management software, and scheduling tools.
• Bachelor's degree in construction management, Engineering, Business Administration, Project Management, or related field preferred.
• PMP certification or equivalent project management training preferred.
• Experience supporting data center operations, mission-critical facilities, commissioning projects, maintenance programs, or high-availability environments preferred.
• Experience managing outage planning, maintenance windows, change-management activities, or mission-critical service projects preferred.
• Familiarity with MOPs, SOPs, LOTO procedures, OSHA requirements, and mission-critical operational practices preferred.
• Understanding of data center mechanical and electrical infrastructure including cooling systems, power distribution systems, controls systems, and related support equipment preferred.

Tech Stack

• ERP
• PMP

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional development and certification assistance.