Senior Project Manager, Creative Services

Role Overview

• Lead creative projects across multiple client accounts, balancing priorities, timelines, budgets, and quality
• Scope and estimate new work, developing timelines, budgets, resource plans, and creative briefs
• Partner with Design Leads and Operations to staff projects with the right team based on skills, capacity, and client needs
• Monitor project profitability, resource utilization, and delivery performance, proactively adjusting plans as priorities shift
• Manage project schedules, risks, dependencies, and stakeholder communication throughout each engagement
• Ensure projects are delivered on time, on budget, and meet SketchDeck’s quality standards
• Build trusted relationships with clients through proactive communication and project delivery
• Lead project kickoffs, status meetings, planning sessions, and day-to-day client communication
• Develop a strong understanding of each client’s business, priorities, and goals to help guide project planning and identify future opportunities
• Identify opportunities to expand existing work and partner with the Account Manager or Business Development team to develop those opportunities
• For accounts without a dedicated Account Manager, own the ongoing client relationship, account health, and growth opportunities
• Lead weekly standups and manage a team of designers, writers and QC specialists
• Manage and mentor junior Project Managers, providing coaching and support as needed
• Partner cross-functionally with Business Development, Design and Operations for clean handoffs & a seamless client experience
• Identify process improvements and share best practices across the PM team
• Share best practices and contribute to the ongoing development of the PMO

Requirements

• 6+ years of creative project management experience within a creative agency
• Experience managing multiple accounts, including enterprise and Fortune 100 clients, and $1M+ in annual project volume
• Ability to accurately estimate, scope, and manage project budgets, timelines, and resources
• Expertise in brand systems, multi-channel campaigns, and complex creative workflows; proficient with Figma and Adobe Creative Suite
• Proven ability to build trusted client relationships while leading cross-functional creative teams
• Experience mentoring Project Coordinators or junior Project Managers
• Familiarity with project management platforms such as Asana, Monday.com, Workfront, or similar

Benefits

• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1,500)
• $500 towards your office setup expenses