Business Operations Manager

Role Overview

• Maintain and improve operational processes, documentation, and governance processes
• Manage and maintain company risk registers, ensuring risks are appropriately documented, reviewed, and tracked
• Coordinate and drive company-wide operational initiatives and cross-functional projects. This includes managing the use of our OpenProject PM tool, across various teams
• Work closely with Department Heads to improve operational effectiveness and reduce their administrative overhead
• Identify opportunities for operational efficiencies, automation (including through the use of AI), standardization, and process improvement. This includes making recommendations for such to our Senior Leadership Team
• Own and maintain OET's ISO27001 management system and support successful annual audits, and accreditation renewals
• Coordinate internal ISO audits, evidence collection, corrective actions, and external audit preparation activities, to ensure we consistently meet the standard’s requirements
• Manage vendor assessment, onboarding, review/reassessment, and relationship processes, in line with ISO requirements
• Securely maintain operational documentation and knowledge management systems
• Support business continuity planning and operational resilience initiatives for our global company
• Monitor compliance with internal operational requirements and external obligations
• Autonomously track operational actions, initiatives, and follow-up items to ensure successful execution
• Contribute to improving operational workflows, systems, and documentation across the organization
• Support leadership with accurate operational reporting, tracking, and coordination activities as required

Requirements

• 8 years minimum experience in business operations, operational excellence, governance, compliance, project management, business administration, or similar operational roles
• Experience maintaining operational processes, governance documentation, and compliance records
• Experience coordinating complex cross-functional initiatives involving multiple stakeholders
• Strong project management and organizational skills
• Experience owning or managing ISO management systems (or similar), and supporting external audits
• Strong attention to detail and ability to manage operational documentation accurately
• Ability to work independently and take ownership of outcomes in a remote work environment
• Experience managing vendors and external service providers
• Strong written communication skills and experience working well remotely and asynchronously
• Ability to balance operational rigor with pragmatism and efficiency
• A continuous improvement mindset and enthusiasm for improving systems and processes
• Fluency in English (our main working language) is mandatory.

Benefits

• A flexible, fully-remote work environment where you're trusted to work very autonomously. Zero micro-management, as that goes against our culture.
• The opportunity to take ownership of a critical function within a growing mission-driven organization and have a meaningful impact on how we operate.
• A culture that values transparency, empathy, trust, humility, diversity, collaboration, and recognition.
• We have an open-door policy, and value reciprocal feedback. You'll always know where you stand, and always have the ability to have your voice heard, simply by reaching out.
• A pretty flat hierarchical structure, where titles are not emphasized, and all contributions are valued.
• Competitive salary with growth potential
• Supportive onboarding and training, tailored to your strengths, interests, and career ambitions.
• The ability to be part of our formation! We're still growing, changing, and improving. Anyone who is part of our team now is able to meaningfully contribute towards our culture, and processes. We're open to all suggestions, and take them seriously!