Field Operations Manager

Role Overview

• Develop, implement, and execute plans, processes, and projects in support of departmental strategy, maximizing efficient use of resources and ensuring shared vision;
• Support budgetary planning, control, and analysis for Field Operations;
• Provide effective leadership, planning, and support for multi-disciplinary teams including Response Specialists and other internal members, to ensure effective implementation of engagements and responses;
• Collaborate with the Director of Field Operations and other senior leadership (Director of Operations and Planning, Director of Partnerships, etc.) to plan effective responses to partner requests for capacity strengthening and disaster response;
• Assign tasks, roles, and responsibilities within the team, recruiting relevant support and expertise needed from within GSD, or externally as appropriate; monitoring progress, and identifying solutions to obstacles faced by the team or team members;
• Ensure appropriate adaptation of team activities to dynamic contexts in the field, while remaining in line with partner requests and management’s direction;
• Identify and propose solutions to operational challenges in the field;
• Proactively monitor and assess the safety and security of the team when in the field, liaising closely with GSD’s Safety and Security team, and reporting any concerns or incidents to the Director of Field Operations and the Director of Safety and Security;
• Establish and maintain positive relationships to facilitate effective coordination with partners and other stakeholders in the field, including government representatives, community leaders, other INGOs and local NGOs, and UN agencies. This will be expected to be documented and reported back to the organization;
• Represent GSD externally with diverse stakeholders;
• Ensure appropriate monitoring and reporting of team activities to facilitate effective MEAL activities, in collaboration with the MEAL Manager;
• Lead documentation of activities, including writing after action reports and contributing to relevant lessons learning activities to inform future engagements and responses;
• Provide effective coordination and communication both within the Field Operations Team, and within the wider GSD team, to minimize internal misunderstandings, and to help manage and respond to any miscommunications effectively and professionally;
• Ensure continuity of given work streams throughout planning, implementation, and close-out processes, and, as appropriate, provide thorough handover to ensure effective continuation of activities;
• Prompt and action GSD’s core values of accountability, humility, and integrity in all work we conduct;
• Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact;
• Perform other duties as assigned.

Requirements

• Five (5) or more years of progressively responsible experience in managing disaster response or humanitarian emergency response programs and teams
• Two (2) or more years of supervisory experience
• Proven experience developing programs and teams
• Bachelor’s degree required, Master’s degree preferred; or Equivalent experience and training
• Certification in project management is desired.
• Demonstrated skills and experience designing and implementing programs and strategic, operational design and delivery of activities
• Proven capacity in project management, staff management, multi-tasking and prioritization, time management, intercultural communication, partner engagement, and diplomacy
• Experience managing teams in safety-sensitive and fast-paced environments
• Excellent communication skills, both internally and externally, written and verbal
• Innovative and creative problem solver
• Proven ability to contribute both independently and as a member of a diverse team, including the ability to effectively utilize team members with disparate skillsets and experiences pursuing multidisciplinary activities
• Comfortable actively listening to new and different perspectives of crisis-affected communities, stakeholders, and team members, maintaining effective dialogues and team collaboration, and ensuring feedback is incorporated into GSD operations and team activities
• Shows awareness of strengths and weaknesses, and their impact on others and the team, and recognizes skills of other team members and how they complement the team
• Inspires others by clearly articulating and demonstrating the values, core purpose and principles that underpin humanitarian work and of GSD, and speaks out clearly for GSD values and principles
• Maintains broad strategic perspective at the same time as awareness of detail of a situation, and exercises judgment and effective analysis in challenging situations even in the absence of specific guidance
• Demonstrated ability to understand the political and cultural context in operational areas, able to apply lenses of protection, humanitarian principles, gender, diversity, and inclusion aspects within a disaster response, promotes and ensures compliance with humanitarian standards and principles that inform behavior of staff
• Discernment for confidentiality in relation to organizational, partner, and donor activities and communications
• Experience leading diverse teams into complex, post-disaster situations
• Experience working and/or traveling domestically and internationally.
• Working knowledge of Spanish and/or French desired.

Benefits

• Up to 25 days of accrued vacation
• Up to 80 hours of annual sick leave
• Up to 80 hours of Military Pay and 30 Days Differential
• Medical, Dental and Vision (GSD covers monthly premium)
• Group Life and AD&D Coverage (GSD covers monthly premium)
• Retirement (Pre and Post Tax Options) and a Company Match
• Matches on Qualified 529 Plans
• Up to 14 Paid Holidays