Meet with clients in-person on a weekly basis to help them understand mail, call service providers, complete benefits applications, as well as make referrals to other service providers such as doctors, schools, and specialists.
Communicate with service providers and government employees to advocate for clients and ensure clients receive services they are eligible for.
Do outreach in Charleroi and nearby municipalities to increase awareness of the services JFCS provides through the ISAC program.
Follow strict interpreting/confidentiality guidelines as instructed.
Complete data entry and documentation for all activities on behalf of clients as directed, including any telephone communications and any incidental information learned in a timely manner.
Communicate to supervisor on client and activities on a regular basis or as requested.
Participate in staff development and training opportunities as directed.
Be alert to cross-cultural interference in dealing with professional community, staff, and clients and behave in a culturally sensitive manner to be able to respond appropriately to the cultural characteristics of the clients.
Participate in occasional tabling and other community events in the Charleroi area.
Assume other responsibilities as assigned.

Fluency in reading, writing & speaking in English.
Knowledge of the Charleroi area, community resources in Washington County and familiarity with government safety net programs including but not limited to SNAP, WIC, and public utility savings programs.
Strong time management skills and attention to detail.
Experience working with immigrants and/or other underserved communities.
Ability to work collaboratively with the JFCS ISAC team.
Data entry skills and the ability to learn the program’s web-based database.
Proficiency in another language is a plus.
Strict adherence to confidentiality, interpretation protocols, PA Mandated Reporter regulations, JFCS and ISAC policies.
Driver’s license and dependable car required.

ISAC Navigator

Key skills