Key skills
SQLScrumCommunication
About this role
Role Overview
- Processing customer inquiries and technical support cases via phone, email, and remote access.
- Analyzing, documenting, and resolving incidents using a ticketing system.
- Assisting users with the use of software solutions.
- Closely collaborating with internal teams to improve service quality and products.
- Contributing to the optimization of support processes.
Requirements
- Minimum 2–3 years of experience in IT support or technical customer support.
- Strong knowledge of Microsoft Windows, Microsoft Office, and PC hardware.
- Experience with ticketing systems and remote support tools.
- Basic networking knowledge.
- Strong service orientation with a structured and solution-focused working style.
- German language skills at native level (C2).
- Nice to have: knowledge of SQL or Scrum.
- Experience supporting software products.
Tech Stack
- SQL
Benefits
- Flexible working hours and hybrid working model.
- Modern work equipment and professional tools.
- Training opportunities and professional development.
- Flat hierarchies and short decision-making paths.
- A committed team with an open communication culture.
- Permanent employment with a long-term perspective.