Has technical ownership for a product or solution
Influences product improvement plans
Understands and articulates business challenges and opportunities for assigned product or solution
Remains cognizant of industry changes, challenges and findings; integrates industry issues for customer benefit
Provides recommendations for functionality improvements based on own/customer feedback
Contributes to developing product architectural documentation for assigned products, in collaboration with product teams
Engages in complex technical discussions with customers/partners to demonstrate new technologies and products specifications
May present value proposition of products to customers/partners and other internal and external stakeholders (e.g., CX partners, Field, Sales Enablement and/or Engineering teams)
Researches information and analyzes findings (typically on multiple technologies on a single platform) to articulate competitive differentiation
Creates output/findings reports (e.g., hardware product breakdowns) to communicate findings to peer/senior team members
Guides the creation of field/customer-facing technical collateral (e.g., technical white papers, deployment guides, methodology documents) for new products and technology releases

10+ years in a TME, SE, or other similar customer-facing role
Networking domain expertise
Extensive customer and field experience, ideally covering both enterprises and service providers
Demonstrated success in building demos and creating technical content, such as best practice guides, and reference architectures
Bachelor’s degree, preferably in computer science or engineering
Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, CloudOps, DevOps, and automation

Product Solutions Architect

Key skills