Senior Practice Manager, Neurosurgery Clinics

Role Overview

• This position manages the day-to-day operations of a large or multi-site outpatient clinic, health center or a complex procedural practice and takes complete ownership for the successful operations including financial, employee engagement and retention, and patient experience.
• Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way.
• Works in a strong dyad or triad relationship with the physician practice lead(s) and/or clinical leadership on staff, leader and provider recruitment, development and retention.
• Collaborates with all Banner leaders in the market and the medical group to provide seamless and integrated service to our patients.
• Partners with market manager to build and maintain community partnerships /relations and seeks new ways to work together that builds Banner’s market share and brand.
• Partners with Public Relations and Marketing to support location, provider and/or specialty promotion which includes responsiveness to requests for information from PR/Marketing; identifying and securing providers for media relations opportunities; and providing staff for events that drive exposure/outreach in the community.

Requirements

• Requires a level of business, consumer, and financial knowledge as normally obtained through the completion of a bachelor’s degree in healthcare administration, business, consumer, finance or related field.
• Must possess an entrepreneurial spirit, be comfortable with and have the skills to lead a small business, while still being able to manage in the confines of an integrated healthcare system.
• Must possess knowledge of health care, business, retail, service or hospitality industry gained through at least 2 years of experience in a related setting with accountability and responsibility for meeting/exceeding key performance metrics.
• Requires the ability to develop, implement, evaluate and adjust an operational vision for the clinics under them.
• Has a high level of interpersonal skills to be able to deal with operational and clinical staff that may have different priorities or views regarding a particular subject or issue.
• Continually monitors the functioning of the clinic and revises operations as needed.
• Able to work within a rapidly changing environment while helping to develop and implement a system to ensure that established policies, goals and objectives are achieved.
• Requires exceptional collaboration, communication, decision making, organizational and interpersonal skills.
• Must have the ability to establish and maintain effective working relationships with physicians, leaders, and staff employees.
• A proven ability to drive team and individual performance to reach or exceed key performance metrics.
• Requires the ability to manage multiple changing priorities in an effective and organized fashion in an ambiguous environment.
• The ability to practice flexibility, maintain composure, show courage, and apply change management skills is required.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Professional development opportunities
• Flexible work arrangements