About this role
Role Overview
- Respond to customer product inquiries via telephone, email, or chat sessions
- Resolve customer concerns during installation, operation, and maintenance
- Troubleshoot problems with malfunctioning equipment or software
- Document customer information and recurring technical issues
Requirements
- Experience with customer product inquiries
- Technical product knowledge and expertise
- Problem-solving skills
- Strong interpersonal skills
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities