Provide expert-level technical assistance to customers, ensuring timely solutions in line with SLAs and KPIs.
Analyze, diagnose, and resolve technical issues related to Vaisala weather systems, escalating complex cases when necessary.
Maintain detailed records of customer interactions to ensure proper tracking and case resolution.
Act as the key liaison between Sales, Customer Success, and the customer to foster strong relationships.
Develop a deep understanding of customer needs and provide proactive solutions.
Identify opportunities for upselling and cross-selling and coordinate with Sales to drive growth.
Adapt and exchange information effectively with internal and external stakeholders.
Lead customer-facing discussions, ensuring clarity and alignment on technical resolutions and service improvements.
Develop and maintain a strong understanding of Vaisala products and customer applications.
Provide insights from customer interactions to inform product improvements and technical documentation.
Collaborate with internal teams to refine customer support processes and enhance customer experience.

Strong customer engagement skills, with the ability to build rapport, trust, and long-term relationships.
Advanced problem-solving, troubleshooting, and case management abilities.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
Commercial awareness – ability to recognize business opportunities through customer interactions.
Experience with technical support tools and CRM systems is desirable.
Background or interest in weather, environmental measurement, or related technical fields is a plus.

Technical Support Specialist, Weather Systems

Key skills