Representing the client's perspective across the organization
Improving Net Promoter Score (NPS), customer satisfaction (CSAT), and lifetime value (CLTV)
Developing new services and products that meet evolving customer needs, using data-driven insights
Collaborating with underwriting, claims, marketing, and sales to create a unified client journey
Working with peers across the region to balance client focus with operational efficiency and compliance
Drive the EMEA in-country Distribution teams in creating engagement plans for each major client, consistently across the region
Identify and target new prospects (predominantly MN and Captive clients as well as Partnerships opportunities)
Provide holistic client solutions and ensure our executives are well connected to our top customers
Liaise with AIG Government Affairs & Public Affairs to ensure CBE are aligned with key messaging e.g., climate change, ESG, governmental direction, current affairs, geopolitical activity etc.

Master’s degree or equivalent in Business, Law or equivalent studies
In depth business development within the Insurance and Financial Services Industry
Proven experience in driving and leading large, regional client programs in an international context
Demonstrable experience in Data-Driven Decisions by using analytics to understand clients and measure success
Previous industry experience in risk management, project management in a Global/international company with various locations across EMEA
Excellent communications skills in English and another continental European language (French, German, Italian, Spanish)
Track record of dealing well with ambiguity, prioritizing needs, and delivering results in a fast-paced environment
Ability to maintain confidentiality and handle sensitive and confidential information as well as manage multiple priorities
Team player with strong interpersonal skills coupled with creative problem-solving
Proficiency with MS Office applications

Comprehensive benefits package focused on health, wellbeing, and financial security
Professional development opportunities

Regional Client Engagement Leader

Key skills