Lead overall Oracle CX solution strategy and architecture
Define future-state Customer Service and Field Service operating model
Conduct executive workshops and CX transformation assessments
Align business processes with Oracle CX capabilities and industry best practices

15+ years of overall Oracle CRM/CX consulting experience
8+ years of Oracle CX Cloud experience
5+ years of Oracle Field Service (OFS) Cloud experience
At least 3 end-to-end Oracle CX Cloud implementations as Solution Architect
Experience leading large-scale service transformation programs across multiple business units and geographies
Deep hands-on experience in Oracle Fusion Service, Oracle Service Cloud, Oracle Field Service Cloud, Oracle CPQ, Oracle Sales, Commerce, Order Management, Oracle Digital Assistant, Oracle Knowledge Management, Oracle Customer Experience Platform, Oracle AI & Agentic Service capabilities
Oracle Field Service Cloud Implementation Professional Certification
Oracle Fusion Service Certification

Oracle CX Solution Architect, Service Cloud, Field Service Cloud

Key skills