Key skills
GoChange Management
About this role
Role Overview
- Demonstrate a mastery of Merge applications to provide advanced consultancy and high-quality user training which promotes optimal product utilization.
- Ensure successful implementation, user acceptance testing, workflow design, clinical change management, super user/system administrator readiness, system configuration and training planning and delivery and adoption of the Merge Imaging solution.
- Assess current state workflow and customer goals to produce workflow recommendation and designs, configuration requirements, testing requirements, training plans and change management strategies.
- Identify and manage physician/clinical champion stakeholders.
- Provide input to the project plans including but not limited to testing plans, training plans and go-live plans.
- Ensure customer super users and/or system administrators have the knowledge and skills to configure, train and support the Merge Imaging solution during and after go-live.
- Deliver training to super users and/or system administrators and support them in the successful support and training of end users.
- Manage and support the customer during user acceptance testing to ensure configuration and customer expectations align before go-live to ensure a smooth transition.
- Coordinate resourcing of additional Solution Consultant resources for end user and/or go-live support, where necessary.
- Manage customer training completions and ensure accurate reporting and tracking.
- Configure the Merge Imaging solution per customer requirements and agreed-upon workflows.
- Support the customer during and post go-live with workflow or application questions and troubleshooting.
Requirements
- Associate’s degree required; bachelor’s degree in related healthcare discipline or information systems discipline, preferred.
- Computer and information data systems experience required.
- 5+ years work experience in applicable clinical environment(s).
- 3+ years IT work experience, with CIIP (ABII/ SIIM), PARCA CPAS or CPSA (HIIT) or other relevant Healthcare IT certification, preferred; System Analyst or Administration experience a strong plus.
Benefits
- Remote first / work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Paid leave benefits
- Health, dental, and vision insurance
- 401k retirement savings plan
- Infertility benefits
- Tuition reimbursement, life insurance, EAP – and more!