Execute and optimize multi-channel campaigns (email, mail, SMS, app, web, call center, IVR) across all engagement areas.
Develop and refine test-and-learn strategies, including hypotheses, measurement plans, and performance goals.
Collaborate with product, analytics, clinical, operations, pharmacy, and channel teams to ensure messaging is accurate, personalized, and aligned with member needs.
Analyze campaign performance using data-driven insights to improve engagement, reduce churn, support Stars measure improvement, and promote medication adherence.
Support journey mapping and personalization efforts, including NBA (Next Best Action) logic and content orchestration.
Champion the voice of the members by integrating feedback and behavioral signals into campaign enhancements.
Ensure brand consistency and compliance across all touchpoints, including onboarding kits, pharmacy communications, and educational materials.
Assist in agile pod operations, including sprint planning, backlog grooming, and tracking deliverables.
Contribute to reporting and performance tracking to inform strategic decisions and roadmap iterations.

Bachelor’s degree in Marketing, Communications, Business, or a related field or equivalent years of relevant experience.
Minimum of 2 years of experience in lifecycle, onboarding, or customer engagement marketing.
Proven ability to manage multiple projects simultaneously with strong attention to detail.
Hands-on experience with CRM platforms and marketing automation tools.
Demonstrated analytical mindset with a passion for leveraging data to inform marketing strategies and drive performance.

Senior Associate, Retention Marketing

Key skills