Respond to and resolve Service Desk escalations based on outcome of previous incidents.
Create/document procedures for work orders and request-based tasks.
Use diagnostic tools to troubleshoot issues.
Complete systems maintenance activities following Standard Operating Procedures (SOP).
Research options when anomalies occur; identify recommendations to address them and review with senior staff.
Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.
Complete evening and weekend responsibilities as scheduled.

Minimum of 6 years’ higher education and/or work experience
Prior experience reading and digesting technical information
Detail-oriented
Strong written and verbal communication skills
Strong customer focus including ability to manage customer needs and multiple work priorities
Solid working experience with Broadcom Automic job scheduler or similar products such as Broadcom Autosys, BMC Control-M, Forta JAMS, Redwood ActiveBatch.

ESS Team Analyst

Key skills