Own and manage the day-to-day operational stability and performance of BI platforms, dashboards, and reporting services.
Monitor BI system availability, performance, data quality, and operational incidents.
Coordinate issue resolution and ensure timely escalation of critical incidents.
Investigate and resolve data pipeline, reporting, data access, and dashboard issues.
Collaborate with data engineering, infrastructure, and application teams to resolve complex technical problems.
Maintain operational procedures, support documentation, and knowledge bases.
Drive continuous improvement and optimization of BI operational processes and service delivery.
Ensure adequate operational coverage and business support continuity during holidays and absences.
Manage BI user onboarding, offboarding, and role-based access management.
Ensure compliance with internal security policies and data governance standards.
Review and approve user access requests in collaboration with data owners and relevant stakeholders.
Conduct periodic access reviews and entitlement recertifications.
Maintain accurate records of user permissions and audit trails.
Act as the primary communication lead for BI outages, maintenance activities, and operational incidents.
Promote transparency and user awareness regarding BI services and self-service processes.
Ensure BI operational audits and audit readiness across BI systems and processes.
Document operational controls, procedures, and audit evidence.

3+ years of professional experience in Business Intelligence, IT operations, technical support functions, and/or consulting
Bachelor’s degree or higher in information systems, computer science, business analytics, or a related field
Experience with database technologies, SQL, ETL processes, analytics platforms, and incident management workflows
Experience with BI and data platforms such as Azure Data Factory, SAP BW, Celonis, Microsoft Power BI, and Databricks is considered a plus
Strong organizational skills with a structured and independent working style
Service-oriented mindset with strong problem-solving and troubleshooting capabilities
Excellent communication and presentation skills in English with the ability to explain complex technical concepts to non-technical stakeholders
Ability to take ownership of BI operations while collaborating effectively with cross-functional teams
Strong interpersonal skills with the ability to influence and build relationships across teams
Basic project management knowledge and coordination skills.

Business Intelligence Operations Lead

Key skills