Senior Delivery Manager

Role Overview

• Manage enterprise projects from initial communication to project completion leveraging agile principles.
• Lead cross-functional engagements (cloud, data, analytics, AI, application development, digital experience, strategy) and teams to maintain customer momentum driving project success.
• Serve as the key intermediary between our customers and technical leadership to gather requirements, estimate work, define project milestones, and evaluate risks ensuring clear project scope. Lead standups, scrum ceremonies, and project status meetings championing agile practices.
• Facilitate the swift resolution of customer concerns and act as an escalation point for issues ensuring project progress.
• Develop domain and technical knowledge to understand technical implementations to facilitate conversations that inform project decisions.
• Responsible for project scope, finances, schedule and expectations of all parties, meticulously managing project deliverables.
• Provide regular status updates to stakeholders and executive management, maintain effective communication with leadership to keep them aware of critical issues and action plans throughout the project lifecycle. Own project retrospectives and related reporting, driving continuous improvement in project delivery.
• Maintain an organized project using project management tools (e.g., FinancialForce, JIRA, Asana).
• Build and maintain client relationships through project delivery and proven value
• Confidence in self-organization and a tenacity to deliver results for clients

Requirements

• 8+ years of relevant experience working as an Engagement Manager or equivalent experience with technology implementations including significant experience successfully leading large engagements and programs for enterprise clients.
• Prior experience working as a consultant and communicating with executives is required.
• Strong technical background with a good understanding of software development and cloud technologies (GCP is a plus).
• Unmatched analytical and communication skills, and demonstrated ability to translate client requirements to system functionality and project outcomes.
• Technical aptitude and ability to understand technical designs, challenges, and risks
• Proven ability to manage multiple projects at a time while paying close attention to detail
• Solution-focused and ability diffuse high stake situations
• Scrum/Agile Certification and knowledgeable about large enterprise delivery frameworks such as SAFe, Waterfall, etc with a strong preference for agile project work. Familiarity with agile software management and collaboration tools (JIRA, Google Workspace, Mavenlink, Asana).
• Interest in building out regional delivery management teams focused on effective project delivery.
• Capacity to travel to client sites as needed and requested (<25%)
• People/Practice Leadership a plus and a passion for developing both.
• A Bachelor’s degree in Business, Management, Engineering, or related or equivalent work experience required.

Tech Stack

• Cloud
• Google Cloud Platform
• Swift

Benefits

• Health insurance
• Professional development opportunities