Take processes that are written, partially written, or explained only verbally and turn them into clear, complete, repeatable process documents.
Watch a recorded walkthrough (e.g., a Loom of a teammate completing a task) and produce a thorough process document that captures each step, branching logic, and contingencies.
Run established processes like clockwork—accurately, on time, and exactly as instructed—while refining and tightening the steps as you go.
Own recurring operational tasks across the Programs team—pulling student lists, processing stipends, tracking who is completing Industry Introductions asynchronously, and similar reporting.
Own the operational side of internal and external surveys—compiling results into clear, readable, well-structured formats the team can use.
Maintain ongoing retention reporting and other recurring program reporting.

Minimum of 3 years of experience in operations, project management, administration, executive support, or similar roles
Proven ability to manage projects end-to-end in fast-paced environments.
Highly AI-literate—able to use modern systems and AI tools to find, pull, and synthesize data, and to understand how data sets relate and interact.
Demonstrated ability to build, document, and run repeatable processes—including branching logic and contingencies.
Comfort owning reporting and survey compilation (e.g., student data, retention reporting) and presenting it clearly.
Fluency with Google Workspace, Notion, Slack, and modern AI/automation tools.
Experience working remotely and across time zones.
C1 fluency in English.

Paid time off: [PTO policy — e.g., 15 days, plus 10 paid holidays]
Remote work: Fully remote role with [home-office stipend/equipment details, if applicable]
Mission & culture: The opportunity to do high-impact work alongside a close-knit, high-performing, mission-driven team.

Operations Analyst

Key skills