Coordinate cargo loading, discharge, transhipment, and movement activities to ensure operational efficiency.
Monitor and manage special cargo shipments, including reefer and other specialised cargo.
Liaise with terminals, depots, vessel operators, overseas offices, and internal stakeholders to resolve operational issues.
Investigate and resolve cargo claims, disputes, and requests for information in a timely manner.
Ensure compliance with customs, MPI, and other regulatory requirements, as well as company procedures.
Maintain accurate cargo records, reports, and operational documentation.
Identify opportunities to improve operational processes and support continuous improvement initiatives.

Previous experience in cargo operations, shipping, logistics, or the maritime industry.
Strong knowledge of import/export processes and container shipping operations.
Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
Strong communication and stakeholder management skills with both internal and external customers.
High attention to detail and strong problem-solving abilities.
Proficiency in Microsoft Office and experience using shipping or logistics systems.
A proactive, team-oriented approach with a commitment to delivering excellent customer service.
Applicants must have full working rights in New Zealand.

Study leave and study reimbursement
Flexible working options
Life Insurance benefits along with subsidized Health Insurance
Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
Opportunity to participate in volunteer initiatives
Access to 3000+ learning resources and courses
Opportunity for career development in Asia Pacific, Europe and other office locations globally

Cargo Operations Officer

Key skills