Ensure a positive, clear, and solution-oriented experience for customers, acting as a bridge between the customer and the company, with a focus on a welcoming approach, efficiency, quality of information, and resolving requests.
Provide customer support through channels (chat, phone, e-mail)
Record and track requests, complaints, questions, and appointments
Work on problem resolution, seeking solutions within defined processes
Escalate requests to responsible departments when necessary and follow them through to completion
Meet deadlines, quality standards, productivity targets, and area KPIs
Contribute to the continuous improvement of processes.
Requirements
High school diploma
Good communication skills
Commitment, responsibility, and dedication
Energy, proactivity, and a positive attitude in daily work
Ability to work well in a team and interact with people
Benefits
Health and Dental Plans
Digital Hospital: we have a multidisciplinary medical team, therapists, and a health team available 24/7 for quick, convenient access
Meal Allowance and/or Food Allowance
Flash
Gympass/Wellhub
Childcare Assistance
for children up to 5 years and 11 months
Pet Assistance
Férias&CO
Birthday Day Off and a Day Off for a child's birthday (for children up to 11 years old)
Life Insurance
Transportation Voucher (available only for on-site positions)