Key skills
Communication
About this role
Role Overview
- Ensure a positive, clear, and solution-oriented experience for customers, acting as a bridge between the customer and the company, with a focus on a welcoming approach, efficiency, quality of information, and resolving requests.
- Provide customer support through channels (chat, phone, e-mail)
- Record and track requests, complaints, questions, and appointments
- Work on problem resolution, seeking solutions within defined processes
- Escalate requests to responsible departments when necessary and follow them through to completion
- Meet deadlines, quality standards, productivity targets, and area KPIs
- Contribute to the continuous improvement of processes.
Requirements
- High school diploma
- Good communication skills
- Commitment, responsibility, and dedication
- Energy, proactivity, and a positive attitude in daily work
- Ability to work well in a team and interact with people
Benefits
- Health and Dental Plans
- Digital Hospital: we have a multidisciplinary medical team, therapists, and a health team available 24/7 for quick, convenient access
- Meal Allowance and/or Food Allowance
- Flash
- Gympass/Wellhub
- Childcare Assistance
- for children up to 5 years and 11 months
- Pet Assistance
- Férias&CO
- Birthday Day Off and a Day Off for a child's birthday (for children up to 11 years old)
- Life Insurance
- Transportation Voucher (available only for on-site positions)