People Operations Generalist

Role Overview

• Execute a seamless, engaging new hire experience for our clinical population, coordinating closely with cross-functional partners to ensure new hires are set up for success from pre-hire through their first weeks at Lyra
• Deliver and refresh the New Hire Orientation (NHO) presentation, ensuring it reflects current programs, culture, and resources
• Own pre-hire and post-hire task execution, including assigning onboarding path assignments in WorkRamp, monitoring the I-9 process, ensuring assignment and acknowledgment completion of the Employee Handbook and Global Code of Conduct, background check coordination and monitoring, and new hire kit preparation
• Maintain and continuously improve the clinical onboarding program in partnership with the People Ops and Clinical Ops team, incorporating feedback and best practices to strengthen retention and engagement for new hires
• Execute Workday business processes with a high standard of accuracy and timeliness, including job changes, geo-location updates, name changes, and other org changes
• Serve as a reliable point of contact for employees, managers, clinical leads, and HRBPs who need support navigating Workday business processes, escalating complex issues as appropriate
• Contribute to clear documentation of Workday processes, helping to build transparency and consistency for cross-functional partners
• Own and execute a structured, compliant offboarding process for departing employees in Workday, ensuring data integrity throughout employee transitions
• Coordinate with relevant teams to manage system deactivations, exit interview logistics, and accurate documentation, maintaining audit-readiness at all times
• Support in analyzing offboarding trends to surface retention-related insights for the broader People Team
• Serve as a trusted, responsive resource for employees by addressing HR inquiries submitted through Workday tickets, providing timely and accurate guidance
• Maintain and update the People Operations knowledge bases in Workday (and Zendesk where applicable), ensuring articles reflect current processes, policies, and FAQs
• Support the broader HR Bot enablement strategy by keeping clinical-specific knowledge base content current and contributing to trend analysis from ticket interactions to reduce recurring inquiries over time
• Demonstrate measurable impact by reducing ticket volume through proactive knowledge base updates and seamless escalation of complex cases to the appropriate team members
• Administer and troubleshoot compliance training assignments, including harassment prevention and California Workplace Violence training, ensuring completion and accuracy
• Partner with People Operations and Compliance team members on compliance-related operational tasks, serving as a reliable execution resource for clinical-specific compliance workflows
• Maintain accurate and secure personnel records in accordance with all legal, regulatory, and data privacy requirements
• Participate in special initiatives that advance People Operations priorities, including process improvement efforts, new tool implementation, and automation and AI exploration

Requirements

• Bachelor's degree and at least 2+ years of experience in an HR generalist or operations role; experience in fast-scaling, complex, or clinical organizations preferred
• Experience working in an HRIS, ideally Workday; comfortable executing business processes and maintaining data accuracy within HR systems
• Familiarity with federal and state employment laws; exposure to clinical workforce operations or healthcare HR environments is a plus
• Exceptional attention to detail and a strong sense of accountability for accuracy and follow-through
• Strong interpersonal, written, and verbal communication skills, with the ability to build trust with employees and partners across a remote, distributed workforce
• Organized and adaptable, with the ability to manage multiple priorities in a dynamic environment while maintaining quality and responsiveness
• Collaborative mindset and comfort working as an execution partner within a team of specialists; able to take direction while also identifying opportunities to improve processes
• Proficiency in Google Workspace and MS Office Suite
• Exposure to AI tools or automation in an HR context is beneficial

Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
• Lyra for Lyrians; coaching and therapy services
• Equity in the company through discretionary restricted stock units
• Competitive time off with pay policies including vacation, sick days, and company holidays
• Paid parental leave
• 401K with up to 3% matching
• Monthly tech allowance
• Well-being perks and activities