Office Manager

Role Overview

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
• Follow up with new and existing customers to ensure satisfaction and address any concerns.
• Book new customers and handle incoming sales inquiries.
• Provide quotes and estimates from various pool suppliers (SCP, Leslie’s, and local vendors) to the General Manager (GM).
• Ensure all necessary pictures and comments from pool technicians are uploaded to Serviceminder.IO.
• Follow up with customers to verify service quality and satisfaction.
• Manage jobs, routes, and schedules to optimize efficiency and productivity.
• Act as a liaison between the GM, pool technicians, and affiliate partners.
• Send technician work schedules for the week.
• Invoice customers and collect payments via Serviceminder.io.
• Maintain accurate records and ensure timely updates in the system.

Requirements

• Proven experience in customer service and sales roles.
• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Proficiency in using Serviceminder.io or similar software.
• Ability to work independently and remotely.
• Familiarity with the pool industry is a plus.

Benefits

• Health insurance
• Training & development
• 401(k)
• 401(k) matching