Third-Party Risk & Vendor Operations Specialist

Role Overview

• Execute the day-to-day tasks of Third Party Oversight for the LATAM region, including Initial TPO Reviews, Non-Engagement Questionnaire (NEQ) Final Reviews, and regional Governance Activities.
• Act as the primary point of contact for the region by actively managing the LATAM TPO Inbox, monitoring TPO help chat spaces, and hosting regular open office hours.
• Process Vendor Onboarding requests, providing dedicated dual coverage for both the Latin America (LATAM) and North America (NAM) regions.
• Drive 30-Day Past Due Governance Activities escalations to ensure timely compliance and clear bottlenecks across the LATAM region.
• Provide continuous assistance and guidance to business unit representatives navigating the third-party life cycle processes.
• Generate, prepare, and manage the Monthly Senior Leadership Team (SLT) Governance Escalation Report covering Global and North American scopes.
• Establish program reporting protocols, deliver reporting analytics, and create dashboards to communicate Key Performance Indicators (KPIs) and program status.
• Lead and support specific user experience initiatives and system enhancements (such as End User Surveys, Dashboards, and operational merges) in collaboration with IT and the ServiceNow (SNow) development team.
• Conduct and own comprehensive system testing for new rollouts and updates.
• Partner with business unit leaders, IT, and Finance to drive ongoing business process improvements and leverage cross-process synergies.
• Interface directly with internal customers to expedite, resolve, and provide timely updates on operational issues and escalations.
• Collaborate with stakeholders to ensure internal resources are properly trained on current TPO processes, policies, and systems.
• Manage workloads effectively through times of ambiguity while prioritizing tasks, risks, and deliverables.

Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma with at least 5 years of relevant professional experience).
• Fluent bilingual communication skills (Strong oral and written Spanish and English at B2 level).
• 2-3 years of experience supporting cross-functional business services, with a strong emphasis on Procurement, Third-Party Risk Management, or Compliance functions.
• Significant hands-on experience (2-3 years) and proficiency in using ServiceNow (SNow) and G Suite for Business.
• Demonstrated experience working in a matrixed global environment, including Shared Services or Outsourced Service Delivery Models.
• 2+ years of proven ability to support process transformation initiatives or deliver enterprise system improvements.
• 2+ years of experience demonstrating a self-starter mindset with a very strong customer service and results-oriented approach.
• 2+ years of experience demonstrating an exceptional ability to organize, assess, and independently prioritize deliverables in a fast-paced environment.

Tech Stack

• ServiceNow

Benefits

• Health insurance
• Professional development opportunities