Technical Communicator

Role Overview

• Provide advanced technical support to field and shop technicians to efficiently diagnose and repair customer equipment.
• Troubleshoot complex mechanical, hydraulic, electrical, and engine system issues based on information provided by technicians in the field.
• Leverage Technical Communicator expertise and Caterpillar's Dealer Solution Network to support new product problem resolution.
• Partner with service teams to minimize equipment downtime and customer impact.
• Identify, define, manage, and resolve product health concerns affecting customers and Finning operations.
• Work directly with Caterpillar to investigate emerging product issues and determine corrective actions.
• Monitor response times and ensure timely resolution of technical concerns.
• Assist in failure analysis and root cause investigations to drive product improvement initiatives.
• Support design validation efforts and provide valuable feedback from real-world operating conditions.
• Manage field-follow units, test equipment, and data collection activities as required.
• Provide strategic technical guidance to service departments and product support teams.

Requirements

• 5-10 years of “hands on tools” heavy equipment service experience in Mining.
• Previous Field Service experience is strongly preferred.
• Extensive experience working with Caterpillar equipment and applications.
• Proven ability to diagnose and resolve complex equipment issues remotely and through collaboration with technicians.
• Strong understanding of Mining Caterpillar equipment design and operation.
• Advanced knowledge of: Diesel engines, Hydraulic systems, Electrical systems, Mechanical systems.
• Understanding of product health management and its commercial impact.
• Working knowledge of Caterpillar computer systems and Microsoft Office applications.

Benefits

• Flexible location at many Finning branches.
• Monday to Friday schedule offering work-life balance.
• Opportunity to work directly with Caterpillar and influence product improvements.
• Collaborative team environment with industry-leading technical experts.
• Meaningful work that impacts equipment performance and customer success across the business.