EA-Support Specialist I

Role Overview

• Provide timely responses to inbound support requests with positivity and user empathy.
• Triage and resolve client issues through collaboration with sales, product, data, and/or engineering teams.
• Knowledge of primary business line/can support Digital at basic level.
• Escalates complex or urgent issues according to documented protocols.
• Takes direction from Leadership to meet team claiming standards.
• Utilizes internal documentation to deliver accurate support.
• Maintains detailed records of client interactions and resolutions.
• Participates in team meetings and skills trainings.

Requirements

• One year of experience working with compliance, fundraising, and/or email tools for political campaigns, unions or nonprofits.
• Used NGP8, EveryAction, VAN or VoteBuilder as part of day-to-day responsibilities.
• Excellent oral and written communication skills.
• Strong critical thinking, logical problem-solving ability, and a willingness to learn.
• Professional phone manner and undying patience.
• Proven ability to self-motivate and demonstrated work ethic.
• Strong collaboration skills, with proven ability to communicate effectively, particularly with other internal teams.
• Detail-oriented, great at following up and don’t let things slip through the cracks.
• Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.
• Demonstrated history of being a team player.

Benefits

• Comprehensive benefits package that supports your health, well-being and growth