Monitoring Tech Support Specialist

Description

SuperCom is seeking an enthusiastic, collaborative, and highly motivated Monitoring Tech Support Specialist to join our 24/7 monitoring and support center. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. Providing constant technical support to partners and customers remotely from our Miami offices using all methods of communication (email, phone, remote sessions, etc.)

Availability to work 24/7 shifts.

The position includes:

• Providing technical support for customers and partners via inbound calls, our ticketing system and email.
• Troubleshooting and diagnosing hardware & software issues and escalating as necessary.
• Processing monitoring alerts according to defined protocols.
• Ability to work well under pressure and maintain a positive attitude.
• Providing timely information to customer-facing teams to improve overall customer satisfaction.
• Availability to work 24/7 shifts during nights, weekends, and holidays.
• Full-time position with 5 shifts per week.

Salary: $38,000–$42,000 annually, depending on experience and qualifications.

Requirements

• At least 1 year of experience in a tech support or customer service position.
• High School Diploma or equivalent- must.
• Excellent analytical and problem-solving skills with a strong sense of customer commitment.
• Experience in a tech support or customer service position- an advantage.
• Basic knowledge of hardware & software platforms.
• Quick learner & detail-oriented.
• Able to handle multiple tasks and prioritize effectively.
• Excellent verbal and written communication skills.
• Fluent in Hebrew, with strong verbal communication skills- an advantage.
• Prior experience in a technical support or helpdesk role- an advantage.
• Experience with tech support web tools, such as Jira Service Desk- an advantage.
• Familiarity with SQL Server databases for troubleshooting and support tasks- an advantage.