Program Manager, Fleet and Data Operations

Role Overview

• Own the scaling playbook for Bedrock’s Fleet & Data Operations from 6 active states to 15+ — including org structure, SLA design, and in-house vs. dealer/3P decisions.
• Develop and manage structured programs with CAT dealers, independent service providers, and technology partners across the East Coast and beyond, defining scope, performance standards, and accountability frameworks.
• Evaluate and onboard new vendors and distributor service arms; build the contractual and operational scaffolding (SLAs, rev-share structures, escalation paths) for sustained performance at scale.
• Serve as Bedrock’s primary operational point of contact for fleet partner relationships — including advanced technology groups at major CAT and OEM dealer networks.
• Translate lessons from dealer-ecosystem SLA and subscription service models into Bedrock’s upfit and maintenance operations.
• Provide field supervision for autonomy kit installations (upfit and de-kit) on customer CAT iron, ensuring every install is safe, repeatable, and fully reversible per Bedrock specification.
• Lead commissioning and acceptance processes at customer job sites coordinating Bedrock technicians, dealer service teams, and GC site personnel.
• Supervise and coordinate the rollout of new technology, tools, and process changes in the field; serve as the operational agent ensuring change lands correctly before scale-out.
• Drive new systems and software implementations into the field workflow including fleet management platforms, data collection tooling, and service management systems from pilot through full deployment.
• Troubleshoot and resolve escalations on machine uptime, data pipeline integrity, and install quality; own the loop back to engineering with structured field observations.
• Own and drive safety initiatives for the department to ensure technicians are safe and in alignment with Partner expectations and construction industry standards.
• Guarantee terabyte-scale data collection per machine per day defining processes and partner accountabilities to ensure engineering’s evaluation engine never goes dark.
• Set and manage machine uptime and turnaround SLAs across a distributed fleet; design the operational model (staffing, parts logistics, escalation) to meet them as headcount and geography expand.
• Build and run the operating cadence (WBR/MBR/QBR) for fleet performance: define KPIs, own the dashboards, drive the corrective actions.
• Partner with Engineering and Product to translate uptime and data quality requirements into field-executable standards and partner contracts.
• Manage a distributed team of mobile fleet technicians across the East Coast deployment footprint, with accountability for hiring bar, onboarding rigor, and field performance standards.
• Design the team structure, routing, and dispatch model to balance machine uptime response against the economics of a field workforce spread across multiple states and job sites.
• Partner with Commercial on customer-facing commitments; translate GC and hyperscaler expectations into operational requirements the fleet team can execute reliably with Partners.
• Mentor and develop field team leads & supervisors; build the management layer that keeps performance consistent as the team grows.
• Experience in an Advanced Technology Group (ATG) or construction technology P&L within a major CAT dealer, OEM, or heavy equipment distributor.
• Background in autonomy, machine control, or connected fleet solutions
• Familiarity with fleet data systems telematics platforms, data pipeline tooling, or IoT-adjacent infrastructure for heavy assets.
• Experience structuring and executing in-house vs. 3P build decisions for field service operations at scale.
• Prior experience with hyperscaler or large GC customer relationships in a technical operations or account role.
• Understanding of machine lifecycle economics: upfit → operate → de-kit → redeploy, including reversibility requirements and customer asset protection.

Requirements

• 7+ years of program or operations management experience in construction technology, heavy equipment, or advanced technology deployment in the field.
• Direct experience working within or alongside a CAT, Komatsu, John Deere, or equivalent OEM dealer network with a strong grasp of dealer economics, service model structures, and OEM/dealer sensitivities around third-party technology.
• Demonstrated track record managing distributed field workforces commissioning, service, or install crews across multiple states or regions.
• Hands-on experience with technology installations on heavy construction equipment (grade control, autonomy kits, machine control, telematics, or comparable systems).
• Comfort operating in an early-stage, fast-moving environment where the playbook is being written in real time and changing frequently; ability to create process, not just follow it.
• Strong communicator and operator who can hold SLA accountability with external partners while collaborating effectively with internal Engineering, Product, and Commercial teams.
• Ability and willingness to travel approximately 50% of the time to customer job sites, dealer facilities, and regional deployment locations across the East Coast and beyond.

Tech Stack

• IoT

Benefits

• Competitive compensation, equity, and benefits commensurate with a Series B-stage deep-tech company.
• Travel support and flexibility for a role that is genuinely field-forward.