Account Manager
Bromley, Kentucky, United States of America
Full Time
3 hours ago
$28,000 - $30,000 GBP
No Visa Sponsorship
Key skills
C
About this role
Role Overview
- Manage own caseload of pre-litigation matters
- Action new instructions received from clients
- Take agreed actions to attempt to recover the debt
- Work complex disputes whilst adhering to industry regulation
- Highlight and deal with vulnerable customers
- Manage all transactions in line with client service agreements
- Build and maintain effective professional relationships with clients
- Communicate effectively with all parties
- Deal swiftly with customer complaints
- Monitor and review payments from debtors
- Contribute positively to departmental and firm-wide activities
- Undertake relevant training as required
Requirements
- Educated to GCSE standard grade A-C in Mathematics and English (or equivalent)
- Previous experience of using case management systems
- Previous experience of working within a telephone environment
Benefits
- Hybrid Working
- The option to work on a hybrid basis once probation has been passed
- Profit Share Scheme
- Medicash
- Employee Assistance Programme
- High street discounts
- Birthday off
- Pension
- Death in Service Insurance
- Annual leave
- Legal Fees
- Recruitment Incentive
- Season Ticket Loan
- Cycle to Work Scheme