Deliver a “wow” customer experience across phone, chat, and email, consistently going above and beyond customer expectations.
Build strong, genuine rapport with customers, especially during challenging or sensitive situations.
Actively listen to understand customer needs, concerns, and the root cause of issues.
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand.
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible.
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved.
Turn dissatisfied customers into loyal advocates through outstanding service and personal accountability.
Collaborate closely with internal teams to escalate, track, and resolve complex issues.
Accurately document customer interactions and outcomes in internal systems.
Contribute to continuous improvement by sharing insights and feedback from customer interactions.

Native or fluent speaker in Dutch or German (written and spoken).
A minimum of 6 months of customer care service experience — regardless of industry background.
Strong communication skills with the emotional intelligence to handle high-impact customer situations.
A natural sense of empathy and a genuine desire to help people.
Resilience and composure when dealing with complaints or difficult conversations.
A proactive mindset with strong follow-through — you do what you say you will do.
Comfort working in a fast-paced, ever-evolving scale-up environment.
Agile, adaptable, and energized by change.
Strong problem-solving skills and the confidence to take ownership.

Customer Care Specialist, Dutch or German

Key skills