Digital Media Representative

Role Overview

• Provide engagement across company digital media channels which include social media, e-mail and web-based platforms.
• Provide superior patient care across all digital media channels (Facebook, Instagram, Twitter, email and more).
• Engage with social media audiences daily.
• Support patient acquisition by responding to online inquiries.
• Perform digital patient care tasks.
• Act in accordance with company procedures and industry standards.
• Perform other duties as assigned.

Requirements

• 1-3 years of progressive experience in a social media and/or customer service environment preferred.
• Proven track record of innovation and creative thinking.
• Proven ability handling escalated situations with compassion.
• Proven understanding and experience in use of social media and its role in business.
• Strong customer service skills.
• Ability to perform in a high-pressure/fast-paced environment while maintaining a positive and compassionate attitude.
• Dependable and flexible with your schedule.
• Knowledge and proven track record of exceptional decision-making and problem-solving skills.
• Proficient in Microsoft Office applications.
• Basic computer knowledge.
• Ability to be flexible and adaptable to change.

Benefits

• A comprehensive benefits package including paid time off