About this role

Own your results and make a tangible impact on the business
Develop a deep understanding of GTM working closely with leadership across sales & marketing
Orchestrate complex customer programs from scoping to go-live to hyper-care; run weekly status, exec SteerCo, and RAID management
Lead CRM/package implementations (Salesforce managed package installs, Dynamics 365, HubSpot) including SSO, permission sets, and environment promotion
Define UAT/production smoke testing strategy; coordinate defect triage and regression; manage hyper-care
Set expectation baselines, handle escalations, and run monthly/quarterly business reviews
Assist with quick-start guides, UAT scenarios, and SOPs for sales and partner teams.
Channel customer requirements into prioritized backlogs.

7+ years of experience in customer-facing roles such as Consulting, Professional Services, or Engagement Management
Strong executive presence and experience managing C-level stakeholders
Expertise in leading large-scale SaaS implementations or ecosystem transformation projects
Excellent communication, facilitation, and stakeholder management skills
Strategic thinker with the ability to translate business needs into platform solutions
Comfortable working in a fast-paced, collaborative environment with cross-functional teams
Hands-on CRM integration experience (Salesforce required; Dynamics 365 strong plus; HubSpot nice-to-have).

Engagement Principal

Key skills