Serve as the primary point of accountability for all day-to-day investigator site support activities.
Manage and resolve issues related to incoming study samples for assigned projects, ensuring timely and accurate processing.
Coordinate with Project Managers to ensure the accurate and timely delivery of study supplies to clients.
Collaborate with specimen management teams across all locations to identify, escalate, and resolve issues.
Review, communicate, and distribute abnormal test results in accordance with established protocols and PSW designation.
Partner with cross-functional project teams to troubleshoot and resolve issues related to specimen handling, result reporting, and site compliance.
Engage with appropriate stakeholders to address challenges related to study setup, reporting processes, and regulatory compliance.
Maintain and effectively utilize all tracking systems, tools, and databases required to support operational activities.
Establish, maintain, and ensure the accuracy of study files and documentation in compliance with departmental and regulatory requirements.
Perform all responsibilities in accordance with standard operating procedures (SOPs), policies, and quality standards.

HS diploma, degree in science related field or experience in specimen management, client services or other related laboratory positions
2 or more years’ experience of clinical trials in Specimen Management, client services or other laboratory positions
2 or more years’ experience in customer service experience within a clinical Lab setting
Excellent organizational and communication skills
Proficient in MS Office applications

Clinical Trials Site Support Associate

Key skills