Identifies and manages existing and emerging risks that stem from business activities and the job role
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
Follows written risk and compliance policies and procedures for business activities
Leads, facilitates and/or collaborates with cross functional teams and vendors in support of the end-to-end research project(s)
Determines the appropriate research methodologies, design innovation, marketing strategies and general industry trends to solve business problems within specific areas of expertise
Applies advanced level of knowledge in conducting research using the appropriate methodology (quantitative, qualitative, text or business intelligence)
Formulates findings into business recommendations and presents findings to various levels of leadership
Mentors and provides guidance to peers and team members; navigates through obstacles to resolve escalated issues of an unusual nature
Researches and identifies industry best practices and trends to increase effectiveness
Acquires, maintains, and applies advanced knowledge of the business, its products and processes, and advanced knowledge of qualitative or quantitative research methodologies to represent member sentiment across products, channels, and experiences

Bachelor's Degree in Finance, Marketing, Economics, Statistics or related field and 6 years of post baccalaureate experience in the job offered or related occupation
Alternatively, a Master’s degree in Finance, Marketing, Economics, Statistics or related field and 4 years of experience in the job offered or related occupation
Quantitative and qualitative research methodologies: survey design and analysis, focus groups, in-depth interviews, ethnographic studies, usability testing, and customer experience research
Statistical testing and modeling: Z-tests, T-tests, ANOVA, linear/logistic regression, correlation analysis using SAS Enterprise Guide, Python (pandas, stats models, and scikit-learn), and SPSS
Database management and integration: Microsoft Access, Excel, SQL, and Snowflake, supporting end-to-end analytical workflows
Qualtrics XM for survey programming, distribution, and analytics
Qualtrics XM’s Text iQ for unstructured text and sentiment analysis
Tableau and Power BI for dashboard development, trend analysis, and reporting
Knowledge of research compliance and data governance, including risk management, regulatory standards, data privacy protocols, and ethical research practices

Senior Insight Research Analyst

Key skills