User Experience & Research: Analyze user behavior and identify friction points throughout the client journey.
Conduct usability testing and user research to understand pain points and opportunities for improvement.
Review support requests, customer feedback, and product usage patterns to uncover UX issues.
Create user journeys, process maps, wireframes, and prototypes.
Simplify complex workflows and improve task completion rates.
Design new product features from concept through implementation.
Improve existing workflows including onboarding, authentication, task management, payments, document uploads, and client communications.
Create intuitive experiences that guide users through complex legal processes.
Collaborate with Product Managers and Engineers to translate business requirements into user-centered solutions.
Develop high-fidelity designs and interactive prototypes in Figma.
Establish and maintain a scalable design system.
Create reusable design patterns and components.
Ensure consistency across the product experience.
Help define UX standards and best practices for future development.
Define and track UX success metrics.
Partner with Product and Engineering to implement analytics and user behavior tracking.
Identify drop-off points and opportunities for conversion improvements.
Use data and user feedback to drive design decisions.

Senior Product Designer

Key skills