Support and continuously improve the firm’s Contract-to-Cash enabling systems and functions including billing, revenue management, client arrangements, A/R, collections and related workflows, through operational support and technology-driven enhancements
Partner with Accounting and IT stakeholders to define and maintain the Contract-to-Cash roadmap, including priorities, dependencies, timelines, and measurable outcomes aligned with departmental goals
Lead discovery and process analysis to identify pain points, reduce manual effort and rework, improve cycle times, and strengthen end-to-end controls across Contract-to-Cash lifecycles
Translate business needs into clear delivery artifacts, including process maps, requirements and user stories, functional designs, acceptance criteria, test plans and results, and implementation documentation, to support auditability and repeatable execution
Deliver end-to-end system enhancements and projects, including intake, design, configuration, testing, deployment, and adoption, coordinating with internal partners and vendors as needed
Manage day-to-day vendor application partnerships for the Contract-to-Cash portfolio, including relationship management, issue escalation, release awareness, and evaluation of new functionality and product offerings
Identify, pilot, and implement automation, AI, and emerging technology capabilities, leveraging vendor-delivered functionality where appropriate, to improve efficiency, accuracy, compliance, and user experience
Ensure system changes align with internal controls, data governance standards, and audit requirements, and assess and manage downstream impacts to the General Ledger, reporting, and related financial processes
Define, track, and analyze key operational and adoption metrics, including cycle time, exception rates, rework drivers, control exceptions, and system usage, to drive continuous improvement and prioritize work
Promote standardization and scalable adoption through documentation, training, and self-service resources that reduce support burden and improve consistency
Collaborate with the broader Accounting and Finance Systems team to align solutions with firm standards and reusable patterns while remaining accountable for Contract-to-Cash outcomes and delivery
Requirements
Bachelor’s degree in Accounting, Finance, Information Systems, or a related field required;
Master’s degree or equivalent experience preferred
At least seven (7) years of experience in systems implementation, product ownership, or process improvement roles, preferably supporting Accounting or Finance operations
Experience with Contract-to-Cash processes and systems, including Pricing, Billing, A/R, Collections, Cash Applications, Revenue Management and Client Arrangements; familiarity with integrated enterprise financial systems strongly preferred
Demonstrated ability to translate business needs into technical deliverables and lead initiatives from concept through deployment
Strong knowledge of internal controls, auditability, and operational risk considerations in financial processes
Excellent written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences and influence cross-functional stakeholders
Ability to work independently, manage multiple priorities in a dynamic environment, and deliver on commitments.
Benefits
Wellness is integral to building a successful career and a rich life. That’s why our benefits program supports your physical, emotional, mental, and financial health, with an emphasis on work-life balance.
Real rewards for real work: We offer generous compensation packages that recognize hard work and excellence.