IT Specialty Analyst

Role Overview

• Responsible for day-to-day support and optimization of software applications, including builds, upgrades, and system enhancements.
• Analyzes business / clinical needs, evaluate software releases and/or new products, and gives recommendations to optimize processes and decrease expenses.
• Possesses in-depth business / clinical and application knowledge and experience.
• Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications.
• Develops system test plans and performs testing of software upgrades and patches.
• Maintains a record of test progress and test results.
• Responsible for problem, incident, and change management and service requests.
• Provides daily on-call support to the customer base for application-related issues.
• Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs.
• Responsible for the communication of software issues, requirements, upgrades, and enhancements.
• Oversees smaller-sized projects or components of projects.
• Coordinates implementation or project planning around software application releases.

Requirements

• 3 years of relevant experience with a degree (Required) or 5+ years of relevant experience without a degree (Required)
• Experience in lieu of a Bachelor’s Degree
• 3 to 5 years of relevant experience (Required)

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met