Lead end-to-end implementation of Versaterm products, including scoping, configuration, testing, training, and go-live support.
Assess client use cases and business requirements to develop tailored system configurations and delivery strategies.
Define and manage implementation plans, ensuring projects are delivered on time, within scope, and to client satisfaction.
Facilitate client meetings and training sessions, communicating complex technical concepts to diverse audiences.
Identify and resolve technical issues proactively, collaborating with product and support teams as needed.
Mentor and provide guidance to junior Implementation Specialists on delivery practices and client engagement.
Contribute to process improvement initiatives and provide input on implementation methodology and tooling.
Support pre-sales activities including solution demonstrations, project scoping, and proposal development.
Perform other related duties as assigned to support team objectives and overall organizational priorities.

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
3-5+ years of experience in software implementation or a related technical client-facing role.
Deep understanding of software implementation lifecycle, project delivery, and system configuration practices.
Demonstrated ability to manage complex projects independently and lead client engagements from start to finish.
Strong facilitation, communication, and stakeholder engagement skills.
Experience using project management software and maintaining implementation documentation.
Background in public safety, government technology, or enterprise SaaS environments is preferred.
PMP, CAPM, or equivalent project management certification is an asset.
Ability to travel to client sites as required by project needs.

Competitive salary
Comprehensive benefits offering
Variable compensation such as incentive plans or discretionary performance bonuses

Implementation Specialist

Key skills