Handle inbound leasing inquiries, schedule showings, and guide prospective tenants through the application process
Prepare and manage lease agreements, renewals, and related documentation
Monitor rent collection, identify delinquencies, and follow up with tenants on outstanding balances
Coordinate and track maintenance and repair requests, ensuring timely resolution through vendor management
Build and maintain strong tenant relationships, addressing concerns and resolving issues efficiently
Manage move-in and move-out coordination including walkthroughs, inspections, and deposit tracking
Maintain up-to-date tenant records, lease files, and property data within property management systems
Provide regular updates to property owners on occupancy, maintenance status, and tenant matters

1+ years of leasing or property management experience within the US residential real estate market
Demonstrated experience across leasing, rent collection, tenant communication, and maintenance coordination
Working knowledge of US leasing practices, rental agreements, and tenant management processes
Experience using US property management platforms such as AppFolio, Buildium, Yardi, or similar
Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US-based companies.

Leasing and Tenant Services Specialist

Key skills