Customer Success Manager

Role Overview

• Own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts.
• Manage a portfolio of 10 medium and large accounts by designing strategic implementation frameworks and advising leadership on best practices for product integration.
• Lead customer engagements, including monthly and quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl’s value.
• Consult with provider leadership to re-engineer clinical and administrative workflows.
• Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management.

Requirements

• A Bachelor’s degree or equivalent professional experience.
• 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management.
• Experience in value-based care
• Demonstrated experience preparing and delivering presentations to clinical staff and executive leadership.
• A proven ability to build strong relationships, proactively resolve issues, and create an exceptional customer experience.
• Willingness to travel up to 25% for critical in-person customer meetings.

Benefits

• Competitive benefits package. Details at pearlhealth.com/careers