Support professionals on their journey – You are the primary point of contact for SHK (sanitary, heating and air-conditioning) and electrical professionals and guide them from the first conversation through placement.
Design application processes to be personal and efficient – You capture candidates' wishes and requirements and ensure a smooth process.
Find the perfect match – You connect skilled trades businesses and professionals in a meaningful way, considering both technical fit and interpersonal compatibility.
Collect feedback and improve processes – You gather input and use it to further enhance the candidate experience.
Work closely with the account team – Together you ensure that all parties are satisfied and collaborate successfully.
Actively maintain your candidates – You keep in touch, inform them about new opportunities, and support them through the start of their new job.
Documentation and quality assurance – You ensure that all information is complete and accurately maintained in the system.

Strong communication & empathy – You explain things clearly, engage with people, and remain solution-oriented.
Structure & organization – You work efficiently and never lose overview, even when handling multiple candidates at the same time.
Initiative & sense of responsibility – You recognize challenges early and address them proactively.
Team spirit – You enjoy collaboration and are open to feedback and joint solutions.
Digital affinity – CRM systems, Slack, Zoom are familiar to you.
Desire to develop – You want to grow, learn new things, and take on responsibility.
Hands-on mentality – You turn ideas into action quickly and pragmatically.
German language skills at C2 level, demonstrated in your CV or via appropriate certificates.

Fully equipped office in Berlin – A modern workspace in a central location with excellent transport links and an inspiring working environment.
Attractive compensation – A fair base salary plus uncapped commission that directly rewards your success.
Intensive onboarding – Start with an 8-week onboarding in Berlin to get to know us and our way of working from the ground up.
Remote work after onboarding – After your onboarding period you will work conveniently from home and visit us every 3 months for one week in Berlin for our team and company events.
Modern work equipment – Laptop, monitor, headset – all provided.
Efficient tools – Slack, Zoom and a dedicated CRM for your digital daily work.
Active support for development – Use 10% of your working time for training, coaching or your own projects.
Team & company events – Whether remote or on-site: we celebrate successes together.
Snacks, drinks & Pizza Fridays at meetups – You’ll be well looked after in Berlin.
Dog-friendly office – Your four-legged friend is welcome at team gatherings.
27 vacation days – For your rest and a balanced work-life.

Junior Customer Success Manager

Key skills