Own strategic customer relationships end-to-end: onboarding, adoption, retention, and expansion
Act as trusted advisor to operational and executive stakeholders
Drive customer value realization and ROI through strategic account management
Identify and close expansion opportunities (new sites, higher throughput, additional licenses), and renewals
Develop tailored go-to-market and account growth strategies, including QBRs and EBRs
Partner with Product, Engineering, and Operations to translate customer needs into roadmap input
Help build the foundation, processes, and playbooks for Customer Success at Sereact

Strong understanding of intralogistics, automation, robotics, or industrial tech
Experience managing and growing enterprise or strategic accounts
Background in a scale-up or fast-growing environment
Proven ability to drive commercial expansion and customer outcomes
High technical affinity; engineering background a plus
Excellent communication and stakeholder management skills
Fluent in English (other languages are a plus).

Wellpass (gym membership)
A motivated team and an open corporate culture
Flexible work schedule: Remote or hybrid from the Stuttgart area
design your own working day.
Company car: An exclusive mobility offer that accompanies you everywhere.
Shape the future: Work for a market leader in AI solutions and actively contribute to the further development of our industry.
Attractive remuneration: A competitive salary plus attractive bonus options.
Career opportunities: Be part of a dynamic scale-up with clear development prospects in a growing industry.

Customer Success Manager

Key skills